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Strengthening the current and future workforce of the Service sector

About us

Featured projects

The impact of Māori in the Service sector

Tirohia ki Tua

The impact of Māori in the Service sector

Tirohia ki Tua

Tirohia ki Tua looks to the impact Māori in our industries make, and the reverberation that continues beyond what we can see now, for generations to come. Read more >
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Developing fit for purpose qualifications

Reviews and Developments

Developing fit for purpose qualifications

Reviews and Developments

We develop and maintain qualifications, standards and credentials for the Service sector. Partner with us to ensure our qualifications are fit for purpose and meet industry needs. Check out the reviews and developments we're working on.
The cover of a report titled 'The Power of People in the Service Sector.' The background features an aerial view of a winding river meeting the land, symbolizing flow and connection. A circular golden fingerprint-like design overlays the lower section, reinforcing themes of identity and impact.
Building a future-ready workforce

Workforce Development Plan

Building a future-ready workforce

Workforce Development Plan

Workforce development plays a pivotal role in bolstering industry and creating a skilled and adaptable workforce that can effectively navigate disruptions and contribute to the overall sustainability of industries.
A close-up photo of a person typing on a laptop. The person wears a mustard-colored sweater and multiple bangles on their wrist. To the left of the image, there are Māori-inspired orange and black designs, adding cultural detail.
Webinars and guides

Quality Assurance Resources

Webinars and guides

Quality Assurance Resources

Best practice guidelines and helpful how-to information on assessment, moderation and consent to assess
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Shining a light on industries rich in potential

Five Hidden Gems

Shining a light on industries rich in potential

Five Hidden Gems

The true value of the service industry workforce becomes evident when we take a closer look. The 5 Hidden Gems project shines a light on five of the lesser-known industries that Ringa Hora covers.
A group of people sitting at a table. On the right is a graphic that represents the values of Ringa Hora.
Career journeys of inspiring role models

We Be Who We See

Career journeys of inspiring role models

We Be Who We See

“We Be Who We See” is a captivating initiative designed to honour and share the incredible stories of those thriving in our service industries.
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Paving the way for our future leaders

Te Manu Arataki Leadership project

Paving the way for our future leaders

Te Manu Arataki Leadership project

Te Manu Arataki Leadership Project is a collaborative Ohu Ahumahi workforce development council project led by Ringa Hora. Its aim is to ensure New Zealand businesses have the best opportunities to nurture future leaders at all levels.
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Skills for life, wherever they take you

Supporting the Service sector

Ringa Hora will continue to deliver our core functions throughout 2025 including:

  • set standards, develop qualifications, and help shape vocational education to align with industry needs
  • ensure appropriate vocational education programmes are being offered
  • help direct investment to areas of need.

The government intends to make further announcements on the future of work-based learning and the Industry Skills Board model soon. We will continue to engage with and communicate any new information to you as it is available.

Nāu te rourou, nāku te rourou, ka ora ai te tangata.
Our collective contributions are to support the journey of our people.

Learn more

Who we serve:

1,143,590

people employed in 2023 (over one-third of all workers in New Zealand)

$130,480b

to New Zealand's GDP (just over 30% of the total GDP)

339,600

businesses (around half of all businesses in the country)

47,100

learners

Explore our industries >

 

Ngā pānui

Latest News

Service sector infographics available
17/04/25

Service sector infographics available

Key facts and figures about the Service sector are now available in a set of easy-to-view infographics.  The Ringa Hora Workforce Insights team has assembled...
Read more
Tirohia ki Tua: The impact of Māori in the Service sector 2025
16/04/25

Tirohia ki Tua: The impact of Māori in the Service sector 2025

Māori a major driving force for New Zealand’s economy If New Zealand wants to find an area that’s key to unlocking huge potential economic growth,...
Read more
Interactive workshops scheduled for assessors
01/04/25

Interactive workshops scheduled for assessors

If you’re a vocational education assessor who wants to know more about the how and why of quality assurance practices, Ringa Hora has a workshop...
Read more
New micro-credential development for entrepreneurship
21/03/25

New micro-credential development for entrepreneurship

New micro-credential development for entrepreneurship Two new entrepreneurship micro-credentials for a programme aimed at Pacific and South Auckland rangatahi is open for public feedback. Since...
Read more
Quality Assurance Industry Summary 2024
12/03/25

Quality Assurance Industry Summary 2024

Standards for security and liquor licencing continue to be the most-used standards assessed by the Quality Assurance team at Ringa Hora Services Workforce Development Council. ...
Read more
Input wanted to develop employment advocacy credentials
05/03/25

Input wanted to develop employment advocacy credentials

Employment Law stakeholders have made it clear they think advocates should have qualifications available. Ringa Hora would now like expert help in drawing those qualifications...
Read more

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