Contact Centres and Industry Support Services

A contact centre can be the central point from where all customer interactions can be managed in a business. Contact centres are not the same thing as call centres. However, contact centres can offer a wide range of other services, such as chatbots, call-recording, automated and interactive voice responses, social media monitoring and speech analytics. In association with industry Ringa Hora develops and maintains qualifications and standards for Contact Centres, to allow staff to develop skills and gain recognition for their increasing competence.