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Contact Centres and Industry Support Services

A contact centre can be the central point from where all customer interactions can be managed in a business. Contact centres are not the same thing as call centres. However, contact centres can offer a wide range of other services, such as chatbots, call-recording, automated and interactive voice responses, social media monitoring and speech analytics. In association with industry Ringa Hora develops and maintains qualifications and standards for Contact Centres, to allow staff to develop skills and gain recognition for their increasing competence.

Find a Contact Centre qualification

New Zealand Certificate in Contact Centres (Level 3) (65 credits) NZQF Ref: 2303

New Zealand Certificate in Contact Centres (Level 4) (60 credits) NZQA Ref: 2304

 

Find a Contact Centre standard

Find a Contact Centre standard – Search for Service Sector > Contact Centres unit standards here:

Contact Centre Management

Contact Centre Operations

Qualifications

Contact Centres suite of 2 qualifications – review under progress. Please click here for more information.

Standards

Contact Centres unit standards – review under progress. Please click here for more information.

Ringa Hora work with industry, employers, professional groups, and other stakeholders to develop qualifications that are fit for purpose.  If you wish to be involved in any of the current or upcoming reviews, provide feedback, or have any questions, please email [email protected]

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Wellington office

49 Tory Street (ANZ Campus) Tower B PO Box 445 Wellington 6140