Find a Contact Centre qualification
New Zealand Certificate in Contact Centres (Level 3) (65 credits) NZQF Ref: 2303
New Zealand Certificate in Contact Centres (Level 4) (60 credits) NZQA Ref: 2304
Find a Contact Centre standard
Find a Contact Centre standard – Search for Service Sector > Contact Centres unit standards here:
Contact Centre Management
Contact Centre Operations
Contact Centres suite of 2 qualifications – review under progress. Please click here for more information.
Contact Centres unit standards – review under progress. Please click here for more information.
Ringa Hora work with industry, employers, professional groups, and other stakeholders to develop qualifications that are fit for purpose. If you wish to be involved in any of the current or upcoming reviews, provide feedback, or have any questions, please email [email protected]