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Aviation and Airport Services
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Reviews and Developments
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Future of Service Skills
Aviation – 2024 Review of Aeronautical Engineering Standards
Aviation – 2024 Review of Flight Attendants Standards
Business – 2023 Review of Intelligence Qualifications
Business – 2023 Proposed expiry of Organisational Risk and Compliance qualifications
Business – 2023 Development of Contractor Skills Standard – Contractor Level 3
Business – 2024 Review of the New Zealand Certificates and Diplomas in Business
Cleaning – 2024 Review of Cleaning Services Qualifications
Contact Centres – 2023 Development of Skill Standards – Level 3
Financial Services – 2023 Review of New Zealand Certificate in Financial Services (Level 5)
Financial Services – 2024 Review of Financial Services Professional Practice Unit Standards
Financial Services – 2024 Review of Credit Administration Qualifications
Hospitality – 2023 Development of new Cookery skill standards for schools
Hospitality – 2023 Culinary Koha Project
Hospitality – 2024 Review of Catering Qualifications
Retail – 2024 Review of Retail and Sales Qualifications
Security – 2023 Development of Skill Standards – Foundation Level 3
Tourism – 2023 Review of New Zealand Certificate in Tour Guiding (Level 4)
Tourism – 2024 Development of a Storytelling Skill Standard – Level 3
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Shaping The Future of Service Skills
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What makes the Service sector resilient?
Workforce Development Plan 2023
Aviation & Airport Services Workforce Action Plan
Cleaning Workforce Action Plan
Contact Centre Workforce Action Plan
Financial & Advisory Workforce Action Plan
Hospitality & Food Workforce Action Plan
Real Estate & Rental Workforce Action Plan
Retail & Distribution Workforce Action Plan
Security Workforce Action Plan
Tourism Workforce Action Plan
Workforce Development Plan 2022
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For industry
Skills Leadership
We work across businesses, sectors and industries to coordinate efforts to identify workforce needs. Then we support the vocational education and training system and employers to meet those needs. Skills leadership is the term we use to describe all the things we do.
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Industry Engagement
Ringa Hora (Services) Workforce Development Council works with industries such as Aviation & Airport Services, Business & Professional Services, Cleaning Services, Contact Centres & Industry Support, Financial & Advisory Services, Hospitality & Food Services, Government, Security & Defence Services, Real Estate & Rental Services, Retail & Distribution Services, and Tourism & Travel Services.
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