Excellent customer service is the basis of the success of some of the country’s most popular retailers, – businesses which make selling better for the bottom line because their people have the retail and sales skills, they need to make shopping a pleasure for customers.
In the Distribution area Ringa Hora also aims to help you lighten the load with qualifications and training standards that enable learners to gain what they need to provide an excellent service; for example – vital health and safety knowledge, planning, logistics, maintenance, supply, and warehouse management expertise.
UPDATE: Several unit standards in July 2024 had their last date of assessment (LDA) extended from 31 December 2024 to 31 December 2025. They can be seen under the Standards tab below.
Find a Retail, Sales or Distribution qualification
New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2) (40 credits) Ref: 2234 Review in progress. Please see ‘Current reviews’.
New Zealand Certificate in Retail (Level 3) (60 credits) Ref: 2235 Review in progress. Please see ‘Current reviews’.
New Zealand Certificate in Retail (Level 4) (60 credits) Ref: 2236 Review in progress. Please see ‘Current reviews’.
New Zealand Certificate in Sales (Level 3) (70 credits) Ref: 2237 Review in progress. Please see ‘Current reviews’.
New Zealand Certificate in Sales (Level 4) with optional strand in Sales Prospecting (75 credits) Ref: 2238 Review in progress. Please see ‘Current reviews’.
New Zealand Certificate in Distribution (Level 3) with optional strand in Mechanised Goods Handling (65-70 credits) Ref: 2572 Due review 2027
New Zealand Certificate in Distribution (Level 4) (60 credits) Ref: 2573 Due review 2027
Several unit standards in this sector in July 2024 had their last date of assessment (LDA) extended from 31 December 2024 to 31 December 2025. These are:
| Distribution | Ref: 28497 Demonstrate technical knowledge of distribution facility operations (Versions 2 and 3)
Ref: 28498 Monitor and maintain the procedures for dispatch of goods in a distribution facility Ref: 28501 Package goods in a retail or distribution facility Ref: 28502 Pack and assemble goods for dispatch to customers in a retail or distribution facility Ref: 28503 Monitor and maintain receipt of goods in a distribution facility Ref: 28506 Monitor and maintain storage of goods in a distribution facility |
| Merchandising and Marketing | Ref: 422 Create in-store displays in a retail environment
Ref: 11949 Create displays using supplied materials in a retail or distribution environment |
| Retail and Distribution Core Skills | Ref: 402 Demonstrate knowledge of the retail sector in NZ
Ref: 11941 Establish and maintain positive customer service interactions in a retail environment Ref: 11968 Demonstrate and apply knowledge of legislation applicable to sale of goods and services Ref: 11971 Use safe work practices in a retail environment under supervision Ref: 24997 Demonstrate knowledge of theft and fraud in a retail or distribution environment Ref: 28298 Demonstrate knowledge of cash handling in a retail environment Ref: 28301 Demonstrate knowledge of products and product information in a retail environment |
| Sales | Ref: 10458 Communicate product information to sales clients
Ref: 26857 Apply knowledge of target markets, buyer behaviour and marketing mix to sales situations Ref: 26858 Examine sales roles and produce a personal development plan for a career in sales Ref: 26859 Apply knowledge of business performance measures to sales situations Ref: 26860 Manage buyer resistance in sales situations Ref: 26861 Apply sales skills and tools to sales situations Ref: 26862 Negotiate sales in one-on-one situations Ref: 26863 Demonstrate knowledge of business ethics and corporate social responsibility as they apply to sales professionals Ref: 26865 Apply knowledge of customer focused business relationships to sales situations |
| Sales Transactions | Ref: 11817 Serve customers face to face in a wide range of contexts
Ref: 11831 Apply skills and qualities of a salesperson in a retail or distribution environment Ref: 11938 Assist customers to select goods and/or services |
| Stock Control | Ref: 11962 Fill shelves in a retail or distribution environment
Ref: 23544 Move goods using mechanical equipment in a retail or distribution facility Ref: 28499 Manage inventory in a retail or distribution facility Ref: 28500 Maintain stock in a retail or distribution facility Ref: 28504 Receive and process inwards and returned goods in a retail or distribution facility Ref: 28505 Establish and maintain stock levels, and collate and dispatch customer orders in a retail or distribution facility |
Find a Retail and Wholesale Services or Distribution unit standard
Search for Retail and Wholesale Services unit standards here:
Garden Retail Due review 2027
Jewellery Sales and Service Due review 2024
Merchandising and Marketing Due review 2027
Retail – Technical Skills Due review 2027
Retail Delicatessen Due review 2027 (Levels 2-3). Level 4 standards expiring 2024
Retail Produce Due review 2027. 3 standards expiring 2024
Retail and Distribution Core Skills Due review 2027
Retail and Distribution Management Due review 2027. 2 standards expiring 2024
Sales Due review 2027. 12 standards expiring 2024
Sales Transactions Due review 2027
Search for Distribution unit standards here:
Distribution Due review 2027
Stock Control Due review 2027. 10 standards expiring 2024
Qualifications
There are no current qualification reviews.
Standards
There are no current unit standard reviews.
2024 Review of Retail and Sales suite of qualifications was completed. Here is the link to the change report on the NZQA website.
2022 Review of Retail, Distribution and Sales Unit Standards
More information on the following can be found in the change report for January 2023
More information on the following can be found in the change report for February 2023
The generic skills for service delivery are used across many training programmes for qualifications covered by Ringa Hora and many other sectors.
There are no specialist qualifications in this area. But the skills contribute to competency in a wide range of sector qualifications.
Find a Service Delivery standard
Search for Service Delivery unit standards here:
Service Delivery Due review 2025
Standards
There are no current unit standard reviews.
Ringa Hora WDC works with industry, employers, professional groups, and other stakeholders to develop qualifications that are fit for purpose. If you wish to be involved in any of the current or upcoming reviews, provide feedback, or have any questions, please email [email protected]
