Retail and Distribution Services

Whether you are the owner of the shop or the warehouse/distribution centre, or are looking for a career in retail, Ringa Hora has qualifications and unit standards to help you gain the sales, service, merchandising, distribution and management expertise you need to keep customers satisfied and business successful.

Retail, Sales and Distribution

Excellent customer service is the basis of the success of some of the country’s most popular retailers, – businesses which make selling better for the bottom line because their people have the retail and sales skills, they need to make shopping a pleasure for customers.

In the Distribution area Ringa Hora also aims to help you lighten the load with qualifications and training standards that enable learners to gain what they need to provide an excellent service; for example – vital health and safety knowledge, planning, logistics, maintenance, supply, and warehouse management expertise.

Find a Retail, Sales or Distribution qualification

New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2) (40 credits) Ref: 2234 Due review 2024

New Zealand Certificate in Retail (Level 3) (60 credits) Ref: 2235 Due review 2024

New Zealand Certificate in Retail (Level 4) (60 credits) Ref: 2236 Due review 2024

New Zealand Certificate in Sales (Level 3) (70 credits) Ref: 2237 Due review 2024

New Zealand Certificate in Sales (Level 4) with optional strand in Sales Prospecting (75 credits) Ref: 2238 Due review 2024

New Zealand Certificate in Distribution (Level 3) with optional strand in Mechanised Goods Handling (65-70 credits) Ref: 2572 Due review 2027

New Zealand Certificate in Distribution (Level 4) (60 credits) Ref: 2573 Due review 2027

Find a Retail and Wholesale Services or Distribution unit standard

Search for Retail and Wholesale Services unit standards here:

Garden Retail Due review 2027

Jewellery Sales and Service Due review 2024

Merchandising and Marketing Due review 2027

Retail – Technical Skills Due review 2027

Retail Delicatessen Due review 2027 (Levels 2-3). Level 4 standards expiring 2024

Retail Produce Due review 2027. 3 standards expiring 2024

Retail and Distribution Core Skills Due review 2027

Retail and Distribution Management Due review 2027. 2 standards expiring 2024

Sales Due review 2027. 12 standards expiring 2024

Sales Transactions Due review 2027

Search for Distribution unit standards here:

Distribution Due review 2027

Stock Control Due review 2027. 10 standards expiring 2024


There are no current qualification reviews.


There are no current unit standard reviews.

2022 Review of Retail, Distribution and Sales Unit Standards

More information on the following can be found in the Change Report for January 2023

  • Stock Control
  • Sales
  • Sales Transactions
  • Retail and Distribution Management
  • Retail – Technical Skills

More information on the following can be found in the Change Report for February 2023

  • Distribution
  • Retail and Distribution – Core Skills
  • Merchandising and Marketing

Service Delivery

The generic skills for service delivery are used across many training programmes for qualifications covered by Ringa Hora and many other sectors.

There are no specialist qualifications in this area. But the skills contribute to competency in a wide range of sector qualifications.

Find a Service Delivery standard

Search for Service Delivery unit standards here:

Service Delivery Due review 2025


There are no current unit standard reviews.

Ringa Hora WDC works with industry, employers, professional groups, and other stakeholders to develop qualifications that are fit for purpose.  If you wish to be involved in any of the current or upcoming reviews, provide feedback, or have any questions, please email [email protected]

Call us

Auckland office

Level 4277 Broadway Newmarket Auckland 1023

Wellington office

49 Tory Street (ANZ Campus) Tower B PO Box 445 Wellington 6140