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Contact Centres & Industry Support Services

Contact Centres & Industry Support Services includes a range of businesses including call centres, labour supply services, gardening, and a range of administrative services.

Quick links and information

Industry research and insights
Ringa Hora Workforce Development Plan 2022
Contact Centres Sector Snapshot Infographic 2022
Contact Centre Skills Summary 2022
Reviews and developments
Shaping The Future of Service Skills
Review of Contact Centres
Contact Centres and Industry Support Services Qualifications and Standards
Useful information
Tuia 2023
Customer Contact Network New Zealand
Contact Centres & Industry Support

Latest News

2023 Review of Contact Centres qualifications and unit standards to develop skill standards
29/07/23

2023 Review of Contact Centres qualifications and unit standards to develop skill standards

Expressions of Interest and feedback due: Friday 30th June 2023 PUBLISHED 06/06/23 Ringa Hora Services Workforce Development Council is commencing a review in July 2023 of New Zealand...
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Explore our latest research, “What makes the Service sector resilient?”
29/07/23

Explore our latest research, “What makes the Service sector resilient?”

PUBLISHED 08/12/22 This week, we released a copy of our research, ‘What makes the Service sector resilient?’ For many businesses and people within the Service sector,...
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2023 Ringa Hora Industry Engagement Hui series
29/07/23

2023 Ringa Hora Industry Engagement Hui series

We want to hear from you on how we can help transform vocational education and workforce development for your industry. PUBLISHED 21/12/22 E ngā mana,...
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Contact us

Image of Beatrice Faumuina

Beatrice Faumuina

Industry Relationship Manager
[email protected]
Image of Elkan Seaga

Elkan Seaga

Industry Engagement Lead
[email protected]