Contact Centres & Industry Support Services includes a range of businesses including call centres, labour supply services, gardening, and a range of administrative services.
The Workforce Development Plan looks across the Service sector and sets out the major factors shaping the sector and an overarching vision for the future.
The Contact Centre Workforce Action Plan focuses on the characteristics and dynamics of the industry and its workforce. It describes what the future could look like for the workforce, the current challenges faced by the industry, and sets out the actions we can take to tackle this wero | challenge.
