The potential for tomorrow is determined by what we do today.
For many people and businesses – particularly those within the Service sector – the past two years have been incredibly challenging with significant job losses, disruptions, and wider economic challenges.
It is more important than ever before for businesses to actively focus on developing their workforce.
We have an opportunity to rethink what the Service sector workforce could look like now and in the future.
people employed by the Service sector in 2021 – over one-third of all workers in New Zealand.
per year to New Zealand’s Gross Domestic Product (GDP) by the Service sector, or just over 30% of the total GDP.
Service sector businesses in New Zealand, representing around half of all businesses in the country.
EXPLORE OUR SECTOR
This initial Workforce Development Plan presents a high-level summary of the people working in the Service sector today, the factors shaping the workforce in the coming years, and the actions we could take to develop the future workforce together.
As our first plan, it is based on readily accessible, quantitative information, and qualitative insights gleaned from the many early conversations we’ve had with people from the sector.
Through to early 2023, we want to know how much of what we’ve shared here resonates with you. We encourage you to read, share and challenge our plan.
• What do you agree or disagree with and why?
• Is there anything we’ve missed?
• What actions do you think would make a difference?
• What things could you or your organisation do?
Join the conversation and sign up to become involved, receive updates and invitations to industry events.
Download the New Zealand Service Sector Infographic
Download the Aviation & Airport infographic
Download the Business & Professional infographic
Download the Cleaning infographic
Download the Contact Centres & Industry Support infographic
Download the Financial & Advisory infographic
Download the Government, Defence & Security infographic
Download the Hospitality & Food infographic
Download the Real Estate & Rental infographic
Download the Retail & Distribution infographic
Download the Tourism & Travel infographic