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Strengthening the Service sector workforce

About us

The new work-based learning model has been announced, and consultation on the coverage of Industry Skills Boards is now open

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Featured projects

Elevating Pacific futures in the Service sector

Kele’a 2025

Elevating Pacific futures in the Service sector

Kele’a 2025

This resource celebrates and acknowledges the valuable contribution of Pacific peoples to the Service sector in Aotearoa. It also serves as a call to action to explore ways to further amplify and build on these contributions. Read more >
The impact of Māori in the Service sector

Tirohia ki Tua

The impact of Māori in the Service sector

Tirohia ki Tua

Tirohia ki Tua looks to the impact Māori in our industries make, and the reverberation that continues beyond what we can see now, for generations to come. Read more >
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Developing fit for purpose qualifications

Reviews and Developments

Developing fit for purpose qualifications

Reviews and Developments

We develop and maintain qualifications, standards and credentials for the Service sector. Partner with us to ensure our qualifications are fit for purpose and meet industry needs. Check out the reviews and developments we're working on.
The cover of a report titled 'The Power of People in the Service Sector.' The background features an aerial view of a winding river meeting the land, symbolizing flow and connection. A circular golden fingerprint-like design overlays the lower section, reinforcing themes of identity and impact.
Building a future-ready workforce

Workforce Development Plan

Building a future-ready workforce

Workforce Development Plan

Workforce development plays a pivotal role in bolstering industry and creating a skilled and adaptable workforce that can effectively navigate disruptions and contribute to the overall sustainability of industries.
A close-up photo of a person typing on a laptop. The person wears a mustard-colored sweater and multiple bangles on their wrist. To the left of the image, there are Māori-inspired orange and black designs, adding cultural detail.
Webinars and guides

Quality Assurance Resources

Webinars and guides

Quality Assurance Resources

Best practice guidelines and helpful how-to information on assessment, moderation and consent to assess
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Shining a light on industries rich in potential

Five Hidden Gems

Shining a light on industries rich in potential

Five Hidden Gems

The true value of the service industry workforce becomes evident when we take a closer look. The 5 Hidden Gems project shines a light on five of the lesser-known industries that Ringa Hora covers.
A group of people sitting at a table. On the right is a graphic that represents the values of Ringa Hora.
Career journeys of inspiring role models

We Be Who We See

Career journeys of inspiring role models

We Be Who We See

“We Be Who We See” is a captivating initiative designed to honour and share the incredible stories of those thriving in our service industries.
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Paving the way for our future leaders

Te Manu Arataki Leadership project

Paving the way for our future leaders

Te Manu Arataki Leadership project

Te Manu Arataki Leadership Project is a collaborative Ohu Ahumahi workforce development council project led by Ringa Hora. Its aim is to ensure New Zealand businesses have the best opportunities to nurture future leaders at all levels.
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Skills for life, wherever they take you

Supporting the Service sector

Nāu te rourou, nāku te rourou, ka ora ai te tangata.
Our collective contributions are to support the journey of our people.

Ringa Hora will continue to deliver our core functions throughout 2025 including:

  • set standards, develop qualifications, and help shape vocational education to align with industry needs
  • ensure appropriate vocational education programmes are being offered
  • help direct investment to areas of need.

The government has announced the new work-based learning model and is now consulting on the coverage of Industry Skills Boards. We will continue to communicate any new information to you as it is available.

Learn more about the future of vocational education here

Who we serve:

1,143,590

people employed in 2023 (over one-third of all workers in New Zealand)

$130,480b

to New Zealand's GDP (just over 30% of the total GDP)

339,600

businesses (around half of all businesses in the country)

47,100

learners

Explore our industries >

 

Ngā pānui

Latest News

Kele’a: Elevating Pacific futures in the Service sector
02/05/25

Kele’a: Elevating Pacific futures in the Service sector

A greater focus on cultural strengths can help unlock the potential of the Pacific population in the Service sector, a new report has found. Ringa...
Read more
Engagement Recap January-April 2025
01/05/25

Engagement Recap January-April 2025

Te Kura adopts Mata Ārahi Manomano Te Aho o Te Kura Pounamu (NZ Correspondence School) has embarked on an innovative project focusing on career guidance...
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Qualifications to be developed for employment advocates
27/04/25

Qualifications to be developed for employment advocates

Education credentials are being developed as a way to help protect the public from rogue and untrained employment advocates. Unlike lawyers, who are educated and...
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Service sector infographics available
17/04/25

Service sector infographics available

Key facts and figures about the Service sector are now available in a set of easy-to-view infographics.  The Ringa Hora Workforce Insights team has assembled...
Read more
Tirohia ki Tua: The impact of Māori in the Service sector 2025
16/04/25

Tirohia ki Tua: The impact of Māori in the Service sector 2025

Māori a major driving force for New Zealand’s economy If New Zealand wants to find an area that’s key to unlocking huge potential economic growth,...
Read more
Interactive workshops scheduled for assessors
01/04/25

Interactive workshops scheduled for assessors

If you’re a vocational education assessor who wants to know more about the how and why of quality assurance practices, Ringa Hora has a workshop...
Read more

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