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Strengthening the Service sector workforce

Ringa Hora Workforce Development Council will be disestablished on 31 December 2025 as part of the Government’s changes to the vocational education and training (VET) system.
From 1 January 2026, our functions will transition to the new Industry Skills Boards (ISBs). The industries previously covered by Ringa Hora will move to three different ISBs: Aviation and Distribution will be supported by the Transport ISB, Cleaning will be supported by the Education, Health and Community ISB, All other Ringa Hora industries will be supported by the Services ISB.
Our website will remain live for two years to ensure continued access to our reports, insights, research, and resources. Please note that qualification development and assurance information will be available on the new ISB websites.
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Ringa Hora Workforce Development Council

Featured projects

Tāngata Whaikaha in the Service sector

Tāngata Whaikaha in the Service sector

This resource celebrates the impact of Disabled people | Tāngata Whaikaha, whose skills, perspectives, and experiences bring unique strengths that enrich workplaces, enhance customer experiences, and strengthen communities. We call on industry leaders, educators, employers, and communities to embed inclusion across the sector.
Making the invisible visible

Cleaning Industry Deep Dive 2025

Making the invisible visible

Cleaning Industry Deep Dive 2025

A deep dive into the Cleaning industry workforce with recommendations that are practical, relevant, and future-focused. A focus on the workforce is critical to business success and long-term industry sustainability.
Online resources to build your workforce

Employer Hub

Online resources to build your workforce

Employer Hub

Through this online resource we aim to support employers to develop their current and future kaimahi right across the Service sector. Explore the hub >
Te Ara Whakamua | The Path Ahead

Tuia 2025

Te Ara Whakamua | The Path Ahead

Tuia 2025

Tuia 2025 was a day filled with bold kōrero, unapologetic truth, shared insights, and powerful commitment to progress. Check out the speaker presentations, event resources and downloads. Read more >
Elevating Pacific futures in the Service sector

Kele’a 2025

Elevating Pacific futures in the Service sector

Kele’a 2025

This resource celebrates and acknowledges the valuable contribution of Pacific peoples to the Service sector in Aotearoa. It also serves as a call to action to explore ways to further amplify and build on these contributions. Read more >
The impact of Māori in the Service sector

Tirohia ki Tua

The impact of Māori in the Service sector

Tirohia ki Tua

Tirohia ki Tua looks to the impact Māori in our industries make, and the reverberation that continues beyond what we can see now, for generations to come. Read more >
A person walking on a wooden path leading towards the mountains. They are wearing a red jacket and backpack. On the right is an orange gradient.
Developing fit for purpose qualifications

Reviews and Developments

Developing fit for purpose qualifications

Reviews and Developments

We develop and maintain qualifications, standards and credentials for the Service sector. Partner with us to ensure our qualifications are fit for purpose and meet industry needs. Check out the reviews and developments we're working on.
The cover of a report titled 'The Power of People in the Service Sector.' The background features an aerial view of a winding river meeting the land, symbolizing flow and connection. A circular golden fingerprint-like design overlays the lower section, reinforcing themes of identity and impact.
Building a future-ready workforce

Workforce Development Plan

Building a future-ready workforce

Workforce Development Plan

Workforce development plays a pivotal role in bolstering industry and creating a skilled and adaptable workforce that can effectively navigate disruptions and contribute to the overall sustainability of industries.
A close-up photo of a person typing on a laptop. The person wears a mustard-colored sweater and multiple bangles on their wrist. To the left of the image, there are Māori-inspired orange and black designs, adding cultural detail.
Webinars and guides

Quality Assurance Resources

Webinars and guides

Quality Assurance Resources

Best practice guidelines and helpful how-to information on assessment, moderation and consent to assess
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Shining a light on industries rich in potential

Five Hidden Gems

Shining a light on industries rich in potential

Five Hidden Gems

The true value of the service industry workforce becomes evident when we take a closer look. The 5 Hidden Gems project shines a light on five of the lesser-known industries that Ringa Hora covers.
A group of people sitting at a table. On the right is a graphic that represents the values of Ringa Hora.
Career journeys of inspiring role models

We Be Who We See

Career journeys of inspiring role models

We Be Who We See

“We Be Who We See” is a captivating initiative designed to honour and share the incredible stories of those thriving in our service industries.
Birds flying in a v formation. On the right is a orange gradient.
Paving the way for our future leaders

Te Manu Arataki Leadership project

Paving the way for our future leaders

Te Manu Arataki Leadership project

Te Manu Arataki Leadership Project is a collaborative Ohu Ahumahi workforce development council project led by Ringa Hora. Its aim is to ensure New Zealand businesses have the best opportunities to nurture future leaders at all levels.
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Latest News

A final thank you from our Chief Executive
17/12/25

A final thank you from our Chief Executive

At the start of the year, my leadership team and I faced a reality none of us expected: after three years of building something from...
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Te Oho Reedy appointed as Chief Executive of Services Industry Skills Board
17/12/25

Te Oho Reedy appointed as Chief Executive of Services Industry Skills Board

The Board of the Services Industry Skills Board is pleased to announce the appointment of Te Oho Reedy as its new Chief Executive. Board Chair Bruce Robertson said Te...
Read more
Hip-hop meeting leads to boom cleaning business
17/12/25

Hip-hop meeting leads to boom cleaning business

When Pookie Bristowe (left) and Aman Singh (right) first met online to discuss music, they had no idea it would lead to a fast-growing cleaning...
Read more
Ringa Hora Recap November-December 2025
17/12/25

Ringa Hora Recap November-December 2025

Ringa Hora kaimahi were honoured to attend this week’s NZ Vocational Education and Training Research Forum, which brought together almost 200 people dedicated to connecting...
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New report highlights challenges for fast-growing Cleaning industry
01/12/25

New report highlights challenges for fast-growing Cleaning industry

New Zealand’s Cleaning industry is growing sharply but more needs to be done to protect cleaners from exploitation and low incomes.  A call to consider...
Read more
Presenting our 2024/2025 Annual Report
10/11/25

Presenting our 2024/2025 Annual Report

He mihi nā te Tiamana Poari, nā te Tumu, me te Poumatua Mihi from the Ringa Hora Council Chair, Chief Executive, and Poumatua Mā te...
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