New Zealand’s Service sector grows excellent communicators, problem solvers, collaborators and leaders. The changing nature of work is increasing the demand for these people and the soft skills they possess. We’ve heard that our industries want and value people with essential and transferrable skills, and are looking for short, sharp, stackable credentials.
Ringa Hora has designed some draft Level 3 skill standards and a micro-credential to fit into a new proposed cross-sector qualification and some existing qualifications. Over time, the new credentials may replace existing credentials.
We are pleased to announce NZQA has approved the below qualifications and
standards and are now on the framework.
Thank you to those who have contributed to the development of the qualification and standards.
Ringa Hora is also currently developing the Service skills common core micro credential (Level 3). This will be submitted to NZQA for evaluation.
Download diagrams outlining how our proposed credentials stack together, and the draft concepts:
Ringa Hora has developed 2x Level 3 skill standards that have been approved by NZQA due to be available on the NZQF in July 24. A draft micro-credential is currently under peer-review due for submission to NZQA. Both standards and micro-credentials are to fit into a new proposed cross-sector qualification and some existing qualifications. Over time, the new credentials may replace existing credentials.
Ringa Hora has made an application to NZQA for the approval of the New Zealand Certificate in Service Sector Skills (Level 3). However, Ringa Hora always welcomes your feedback and support (stakeholder attestations).
We are also looking for a great name for this qualification and would value your input on a suitable qualification name.
The common core micro-credential is under peer-review and due for submission to NZQA for review.
When the credentials are approved, Ringa Hora will work on te Reo Māori versions of the respective documents.
Qualification and Standard reviews in the Security, Contact Centre, Hospitality and Retail sectors are also being shaped by the Future of Service Skills project.
We are seeking further national consultation from the above industries on their views regarding the future service skills qualification/standards/micro-credentials.
We currently have over 20 existing entry-level Services credentials (Level 3) that share similar outcomes. Since early 2023, we have been working with industries across the Service sector to reduce duplication and match the transferrable skills desired by employers and industry with common learning outcomes across the Service sector qualifications.
During February to April 2023 Ringa Hora held several online drop-in sessions, individual interviews, and industry hui to present our ideas and gain feedback. We also received feedback via an online survey.
Ringa Hora held a number of online hui in late November and early December 2023, where we provided a project update, answered questions and received feedback on the proposed credentials.
We believe this approach eliminates the need for learners to undergo complete retraining as the common core of transferable skills can be recognised in different contexts.
An application to NZQA for the approval of the initial Skill Standards was made in late December 2023.
An application for the approval for the Level 3 qualification was made to NZQA in March 2024.
