Skill standards have been established as a result of simplifying qualifications and other credentials consultation in 2021. These standards will soon become the core building blocks of qualifications that will support a skilled and future-ready workforce.
The proposed standards were developed in conjunction with an expert advisory group. These standards were primarily developed to facilitate programmes that include work-based learning, and they have been designed to accommodate all delivery types.
The learning outcomes and assessment criteria in the standards were developed to collectively align with the graduate profile outcomes (GPOs) in the New Zealand Certificate in Contact Centres (Level 3), while the indicative criteria sections provide a recommended base of learning that underpin the listed learning outcomes for each standard.
We have also added a quick presentation regarding who we are, and the process followed. This can be accessed here
Some important questions to think about are:
We are keen to hear from you and implement your ideas for this new and exciting project.
Please feel free to email your comments by 6 December 2023 with the subject line “Contact Centres Level 3” to [email protected]