Ringa Hora Services Workforce Development Council commenced a review of 15 standards under the Flight Attendant domain.
As part of this review, we have developed skill standards with the assistance of our stakeholders who have helped us draft the new flight attendant skill standards. Below, you will see the proposed new skill standards created by combining existing unit standards.
| Combine existing unit standards | New proposed titles – draft |
| Unit 21840 – Demonstrate knowledge of alcoholic and non-alcoholic beverages for service on board an aircraft, level 3, 3 credits
Unit 21841 – Provide food and beverage services on board an aircraft, level 4, 6 credits Unit 21842 – Demonstrate knowledge of and comply with food hygiene requirements on board an aircraft, level 3, 4 credits |
XXX40– Provide food and beverage services, and in-flight passenger service on board an aircraft. Level 4, 20 credits
|
| Unit 21843 – Demonstrate ability to manage passengers on board an aircraft, level 4, 3 credits
Unit 25453 – Demonstrate knowledge of crew resource management on board an aircraft, level 4, 6 credits Unit 25455 – Demonstrate knowledge of and apply conflict management on board an aircraft, level 4, 5 credits |
XXX41 – Manage passengers on board an aircraft. Level 4, 10 credits |
| Unit 9244, Demonstrate ability to manage air services emergencies , level 4, 10 credits
Unit 9245, Identify, as a flight attendant, major aircraft components , level 2, 2 credits Unit 21844, Demonstrate knowledge and use of aircraft safety and emergency equipment, level 4, 3 credits Unit 21845, Carry out in-flight fire fighting procedures on board an aircraft, level 4, 3 credits Unit 21846, Manage, as a flight attendant, safety procedures on board an aircraft throughout a flight, level 4, 8 credits Unit 25454, Demonstrate knowledge of security risks on board an aircraft , level 4, 4 credits Unit 25457, Manage aviation medicine relating to aircrew and passengers , level 4, 4 credits |
XXX42–Manage safety procedures, security risks, emergencies, and aviation medicine on board an aircraft. Level 4, 30 credits |
| Unit 28390 Provide air passenger care from point of departure to point of destination on operational flights, level 4, 35 credits | XXX43 – Provide air passenger care from point of departure to point of destination on operational flights. Level 4, 35 credits |
| Unit 25456 Demonstrate knowledge of in-flight passenger sales service, level 3, 2 credits | This standard was set to expire with no replacement as it was no longer considered relevant to industry. |
Ringa Hora has now submitted this application in September 2024 to NZQA for evaluation and approval.
We are happy to add people to the email network at any time. If you wish to be included in the email network or have any feedback or questions, please email [email protected].
