Download our 2024 National External Quality Assurance and Moderation Plan for providers assessing unit standards from the Service sector.
The Plan has been created from guideline principles developed by Ohu Mahi Workforce Development Councils – the collective of the six WDCs. It has been developed to support your organisation in preparing for external quality assurance and moderation with Ringa Hora, and may also assist with developing internal quality systems.
The national external moderation system provides assurance in the quality of assessment carried out by organisations with consent to assess. Ringa Hora manage national external moderation in accordance with the relevant Consent and Moderation Requirements (CMR) document.
There are three different types of national external moderation activities. These are:
The calendar below details industry sectors to be moderated, and the timing of moderation through the year.
Based on the Moderation Calendar and education organisation activity, selected education organisations will be asked for assessment samples from the previous 12 months. These requests will be sent to the education organisation moderation contact person or Principal’s nominee during the quarter.
| Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 |
| Security
Marketing Cleaning & Caretaking
|
Tourism & Travel
Real Estate Financial Services Financial Management Aviation Aeronautical Engineering |
Hospitality
Business Operations Business Administration Public Sector Services Business Environment |
Service Sector Skills
Retail, distribution & Sales Contact Centres
|
Pre-assessment moderation will continue as specified in the current CMR documents. You can access the CMRs on the NZQA website here.
Providers (including schools) need to complete a pre-assessment moderation cover sheet and email their required documentation and the coversheet to [email protected]. There is no charge for pre-assessment moderation.
Post-assessment moderation – desktop moderation
Post-assessment moderation involves WDCs moderating assessor judgements to ensure they are fair, valid, and consistent with the standard. This is where samples of assessed ākonga work is called for by Ringa Hora and submitted electronically by the provider for moderation.
Post-assessment moderation – on-site moderation
On-site moderation involves a Quality Assurance Advisor from Ringa Hora visiting a provider. An onsite visit may replace the need for desktop moderation. On-site moderation visit dates and location/s will be negotiated with the provider.
Typical activities would include:
Post-assessment moderation – assessor peer review workshops
Where appropriate and feasible, Ringa Hora may organise assessor peer review workshops to carry out post-assessment moderation in place of desktop moderation. These will be planned and scheduled through the year and communicated to providers in advance.
Providers may wish to appeal moderation decisions made by Ringa Hora.
Appeals must be received within 15 working days of receiving the moderation outcome report. Providers need to complete a Moderation appeal form and email it to [email protected].
