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Hospitality & Food Services

Hospitality & Food Services includes accommodation, cafes & restaurants, takeaway food services, catering, pubs & bars and clubs.

Workforce Development

A shared roadmap for Service sector industries

A smiling woman wearing a yellow floral-patterned dress standing behind a counter, with shelves of wine bottles and other items in the background, creating a warm and welcoming atmosphere.

Read our 2024 Hospitality & Food Services Industry Action Plan

The Industry Action Plan analyses the current state of the Hospitality & Food Services Workforce and the trends likely to be seen in the future.

HOSPITALITY & FOOD SERVICES INDUSTRY ACTION PLAN 2024
Top-down view of three people working behind a counter in a cafe or bar, preparing drinks and interacting.

Read our Workforce Development Plan 2023

The Workforce Development Plan looks across the Service sector and sets out the major factors shaping the sector and an overarching vision for the future.

Workforce Development Plan 2023
A restaurant server smiles while delivering food to a seated couple. The woman is wearing a sleeveless grey top, and the man has short hair and is holding a glass of rosé wine. The restaurant has a modern, red-accented design with hanging wine glasses.

Read our Hospitality & Food Workforce Action Plan 2023

The Hospitality & Food Workforce Action Plan focuses on the characteristics and dynamics of the industry and its workforce. It describes what the future could look like for the workforce, the current challenges faced by the industry, and sets out the actions we can take to tackle this wero | challenge.

Hospitality & Food Workforce Action Plan

Quick links and information

Industry research and insights
Hospitality & Food Services 2024 Industry Action Plan
Ringa Hora Workforce Development Plan 2023
Ringa Hora Hospitality and Food Services Workforce Action Plan
Ringa Hora Workforce Development Plan 2022
Hospitality Sector Snapshot Infographic 2022
Reviews and developments
Shaping The Future of Service Skills
Review of Food Safety Unit Standards
Hospitality and Food Services Qualifications & Standards
Useful information
Tuia 2023
Hospitality New Zealand
Restaurant Association of New Zealand
Hospitality & Food

Latest News

More than all the sands: A journey of legacy and inspiration
26/09/24

More than all the sands: A journey of legacy and inspiration

Whakatāne café and paua pie queen Rikki-Maria Pakuria (Ngāti Awa) has plenty going for her as a business owner: drive, passion, and fearlessness for starters....
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25/08/24

Revision of Food Safety unit standards

Ringa Hora Services Workforce Development Council Has completed a revision of three Food Safety unit standards 167, 15275, and 27955. This revision was to change...
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Liquor licence holders the subject of first Ringa Hora Micro-credential
17/07/24

Liquor licence holders the subject of first Ringa Hora Micro-credential

Education providers that train managers of liquor sellers across Aotearoa will have the opportunity to deliver Ringa Hora Services Workforce Development Council’s first developed and...
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Queen of Dumplings: Vicky Ha’s recipe for success
02/05/24

Queen of Dumplings: Vicky Ha’s recipe for success

Vicky Ha, House of Dumplings owner In 2012, House of Dumplings owner Vicky Ha spent 17 hours making her first batch of dumplings for the...
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Hospitality & Tourism Unit Standards – Consent to Assess guidance
15/04/24

Hospitality & Tourism Unit Standards – Consent to Assess guidance

Ringa Hora is here to support and guide schools in applying for consent to assess (CTA) for Hospitality and Tourism unit standards. We have compiled...
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Mastering the art of storytelling: New skill standard created for tourism industry
26/03/24

Mastering the art of storytelling: New skill standard created for tourism industry

A new skill standard has been developed that will help learners excel in the role of storyteller, particularly in the tourism industry, with a focus...
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2023 Development of Contractor Skills Standard
05/10/23

2023 Development of Contractor Skills Standard

Ringa Hora, Toi Mai and other Workforce Development Councils (WDCs) are collaborating to create a Business skills standard for contractors at level 3. These are...
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Culinary Koha hospitality project: draft qualifications and skills standards open for feedback
18/09/23

Culinary Koha hospitality project: draft qualifications and skills standards open for feedback

Ringa Hora has been working on a project to reform the way competence of culinary practitioners in Aotearoa New Zealand is recognised and assessed. We...
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2023 Ringa Hora Industry Engagement Hui series
29/07/23

2023 Ringa Hora Industry Engagement Hui series

We want to hear from you on how we can help transform vocational education and workforce development for your industry. PUBLISHED 21/12/22 E ngā mana,...
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We’ve published our Operational Plan
29/07/23

We’ve published our Operational Plan

Find out about our priorities and actions for 2022/23 PUBLISHED 07/07/22 Ka rongo te pō, ka rongo te ao, ka awatea From both darkness and...
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Contact us

Image of Beatrice Faumuina

Beatrice Faumuina

Industry Relationship Manager
[email protected]
Image of Martin Szeko

Martin Szeko

Industry Engagement Lead - Hospitality & Food, Tourism & Travel
[email protected]