In a rapidly changing world, having the right skills is key to success—for both individuals and businesses. A strong foundation in literacy, language, and numeracy, combined with adaptable and lifelong learning skills, ensures people can navigate change and seize new opportunities.
This resource hub is designed to support skill development across the Service sector, helping workers and businesses build resilience, stay competitive, and thrive in the future of work.
Common questions around workplace development and employee wellbeing.
Explore these resources below to build a stronger, more engaged workforce.
Government agencies
Training and Development Options for your team
Business.govt.nz site articulating the value of ongoing learning and skill development
ServiceIQ – On-the-job training +
Apprenticeship Boost – ServiceIQ
Business.govt.nz site with a directory of resources in support of tech skills and opportunities
Details for employers on the Apprenticeship Boost and changes for 2025.
Social enterprises
Te Pou – not-for-profit, national workforce development centre.
Information to assist with supporting kaimahi with different health backgrounds and needs to find success in the workforce.
Homepage for the Wise Group offering a directory of information in support of wellbeing, learning and improved social development outcomes.
A site with resources supporting employers to support kaimahi with health challenges to thrive.
Education providers
An opportunity to gain neurodiversity certification for your workplace and access to support and resources.
Multimedia
NZ Business – the value of investment in staff / kaimahi
NZ context opinion piece on the benefits to investing in kaimahi
Our research, conducted in 2022, has highlighted the importance of four intertwining dimensions of resilience in the Service sector
For many people and businesses within the Service sector, the COVID-19 pandemic was incredibly challenging. It is more important than ever before for businesses to actively focus on their workforce. Our research, with a focus on Māori within the Service sector, has found:
Common questions around incorporating Pakihi Māori leadership
Explore these resources below to build your Māori leadership and capability.
Government
Research
Research from PWC sharing the value of the Māori economy and the skills and values that also support and enable Māori to achieve success.
Chapman Tripp: Te Ao Māori Trends and Insights
2023 Matariki release celebrating the value and potential of embracing Te Ao Māori for business and professional services across NZ.
Social Enterprise
Governance and strategy support to network and grow pakihi Māori.
Pakihi Māori Success Stories:
These three links are additional examples of innovative pakihi Māori success stories. They demonstrate Māori entrepreneurship and values driving success.
Workforce development plays a pivotal role in bolstering industry and creating a skilled and adaptable workforce that can effectively navigate disruptions and contribute to the overall sustainability of industries.
Explore key factors currently shaping the Service sector and how these will impact the workforce, skills and training.
We want to build a resilient and capable workforce that enables economically, socially, and culturally thriving people, businesses, and communities.
