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Future of Service Skills
Aviation – 2024 Review of Aeronautical Engineering Standards
Aviation – 2024 Review of Flight Attendants Standards
Business – 2023 Review of Intelligence Qualifications
Business – 2023 Proposed expiry of Organisational Risk and Compliance qualifications
Business – 2023 Development of Contractor Skills Standard – Contractor Level 3
Business – 2024 Review of the New Zealand Certificates and Diplomas in Business
Cleaning – 2024 Review of Cleaning Services Qualifications
Contact Centres – 2023 Development of Skill Standards – Level 3
Financial Services – 2023 Review of New Zealand Certificate in Financial Services (Level 5)
Financial Services – 2024 Review of Financial Services Professional Practice Unit Standards
Financial Services – 2024 Review of Credit Administration Qualifications
Hospitality – 2023 Development of new Cookery skill standards for schools
Hospitality – 2023 Culinary Koha Project
Hospitality – 2024 Review of Catering Qualifications
Retail – 2024 Review of Retail and Sales Qualifications
Security – 2023 Development of Skill Standards – Foundation Level 3
Tourism – 2023 Review of New Zealand Certificate in Tour Guiding (Level 4)
Tourism – 2024 Development of a Storytelling Skill Standard – Level 3
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Future of Service Skills feedback
Name
First
Last
Email
Job Title
Organisation
Industry
Service sector overall
Aviation & Airport
Business & Professional
Cleaning Services
Contact Centres & Industry Support
Financial & Advisory
Hospitality & Food
Government, Security, & Defence
Real Estate & Rental
Retail & Distribution
Tourism & Travel
Are the credit values for these credentials appropriate?
Customer Service Skill Standard
(Required)
Yes
No
If no, what should the credit value be?
Please enter a number from
1
to
20
.
Teamwork Skill Standard
(Required)
Yes
No
If no, what should the credit value be?
Please enter a number from
1
to
20
.
Micro-credentials
(Required)
Yes
No
If no, what should the credit value be?
Please enter a number from
5
to
40
.
Why do you feel these credit values are/are not appropriate?
For providers
How easily could this credential fit into your programmes?
Very easily
Easily
Not very easily
It would be difficult
Any comments about the programme delivery of these credentials?
General Feedback
We are looking for an aspirational name for this qualification, would you like to suggest one?
What technical micro-credentials would you like us to prioritise to support the stackable concept?
Is there any other feedback you'd like to provide?
For example, what benefits of this credential can you identify? Are there any potential roadblocks you can identify?
Do you wish to be contacted to provide further comments on the Future of Service Skills project?
Yes
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