Retail, Distribution, and Sales
Domain: Distribution
| Number | Name | Version(s) |
| 28497 | Demonstrate technical knowledge of distribution facility operations | 2 |
| 28498 | Monitor and maintain the procedures for dispatch of goods in a distribution facility | 3 |
| 28501 | Package goods in a retail or distribution facility | 2 |
| 28502 | Pick and assemble goods for dispatch to customers in a retail or distribution facility | 2 |
| 28503 | Monitor and maintain receipt of goods in a distribution facility | 3 |
| 28506 | Monitor and maintain storage of goods in a distribution facility | 3 |
Retail, Distribution, and Sales
Domain: Retail and Distribution Core Skills
| Number | Name | Version(s) |
| 11941 | Establish and maintain positive customer service interactions in a retail environment | 7 |
| 11968 | Demonstrate and apply knowledge of legislation applicable to sale of goods and services | 9 |
| 11971 | Use safe work practices in a retail environment under supervision | 7 |
| 24997 | Demonstrate knowledge of theft and fraud in a retail or distribution environment | 4 |
| 28298 | Demonstrate knowledge of cash handling in a retail environment | 3 |
| 28301 | Demonstrate knowledge of products and product information in a retail environment | 3 |
| 402* | Demonstrate knowledge of the retail sector in New Zealand | 5 and 6 |
Retail, Distribution, and Sales
Domain: Sales
| Number | Name | Version(s) |
| 10458 | Communicate product information to sales clients | 7 |
| 26857 | Apply knowledge of target markets, buyer behaviour and marketing mix to sales situations | 4 |
| 26858 | Examine sales roles and produce a personal development plan for a career in sales | 3 |
| 26859 | Apply knowledge of business performance measures to sales situations | 4 |
| 26860 | Manage buyer resistance in sales situations | 4 |
| 26861 | Apply sales skills and tools to sales situations | 4 |
| 26862 | Negotiate sales in one-on-one situations | 4 |
| 26864 | Apply knowledge of the sales process to sales situations | 2 and 3 |
| 26863 | Demonstrate knowledge of business ethics and corporate social responsibility as they apply to sales professionals | 5 |
| 26865 | Apply knowledge of customer focused business relationships to sales situations | 4 |
Retail, Distribution, and Sales
Domain: Sales Transactions
| Number | Name | Version(s) |
| 11817 | Serve customers face to face in a wide range of contexts | 7 |
| 11831 | Apply skills and qualities of a salesperson in a retail or distribution environment | 7 |
| 11938 | Assist customers to select goods and/or services | 6 |
Retail, Distribution, and Sales
Domain: Stock Control
| Number | Name | Version(s) |
| 11962 | Fill shelves in a retail or distribution environment | 4 |
| 23544 | Move goods using mechanical equipment in a retail or distribution facility | 3 |
| 28499 | Manage inventory in a retail or distribution facility | 2 |
| 28500 | Maintain stock in a retail or distribution facility | 2 |
| 28504 | Receive and process inwards and returned goods in a retail or distribution facility | 2 |
| 28505 | Establish and maintain stock levels, and collate and dispatch customer orders in a retail or distribution facility | 2 |
Retail, Distribution, and Sales
Domain: Merchandising and Marketing
| Number | Name | Version(s) |
| 422 | Create in-store displays in a retail environment | 5 |
| 11949 | Create displays using supplied materials in a retail or distribution environment | 5 |
We welcome any expressions of interest in participating in future developments in this Sector. We are happy to add people to our email network at any time. If you wish to be included in the email network, or if you have any feedback, please email [email protected]
