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Waihangatia te Āmua Ao

Shaping The Future of Service Skills

Future of Service Skills

Kia raka te Mauī, kia raka te Matau i te Āmua Ao

Ringa Hora South Island Tour (4-8th November 24) 

Ringa Hora are heading to the South Island to showcase the following transformation projects with industry and provider partners: 

  • New service sector products (FoSS) 
  • Purpose – We have new transferable products for services industries at level 3 to be adapted. 
  • Te Manu Arataki 
  • Purpose – Network, collaborate, and shape the development and future of the leadership suite for region. 
  • Business suite project. 
  • Purpose Network, collaborate, and shape the future of the Business qualification suite for region.   

Key Dates 

Christchurch – Ara Institute (5pm-8pm, 4th Nov) – Register here. 

Dunedin – Otago Polytechnic (5pm-8pm, 5th Nov) – Register here. 

Invercargill Southern Institute of Technology (5pm-8pm, 7th Nov) – Register here. 

Help us shape the future of Service skills

New Zealand’s Service sector grows excellent communicators, problem solvers, collaborators and leaders. The changing nature of work is increasing the demand for these people and the soft skills they possess. We’ve heard that our industries want and value people with essential and transferrable skills, and are looking for short, sharp, stackable credentials.

Ringa Hora has designed some draft Level 3 skill standards and a micro-credential to fit into a new proposed cross-sector qualification and some existing qualifications. Over time, the new credentials may replace existing credentials.

Service skills credentials

We are pleased to announce NZQA has approved the below qualifications and
standards and are now on the framework.

Thank you to those who have contributed to the development of the qualification and standards.

Download diagrams outlining how our proposed credentials stack together:

 

Both standards and micro-credentials fit into the new cross-sector qualification and some existing qualifications. Over time, the new credentials may replace existing credentials. Please refer to the powerpoint for further information.  

The journey so far  

Please refer to the below illustration for a historical timeline of FoSS milestones from 2023-2024.  

Canva illustration link 

Next steps 

Ringa Hora has submitted to NZQA for evaluation Te Reo Māori versions of the qualification and standards.  

Qualification and Standard reviews in the Security, Contact Centre and Hospitality sectors are also being explored shaped by the Future of Service Skills project.