The reviewed Hospitality qualifications were submitted to NZQA for evaluation on 23 October 2025
Background
Ringa Hora Services Workforce Development Council has been working with sector technical experts in 2025 to review nine Hospitality qualifications in accommodation, food and beverage, and hospitality. The goal is to ensure the qualifications remain relevant, useful and responsive to the evolving needs of the sector.
We invited industry professionals, educators, and stakeholders to participate in this review process. Your insights are invaluable in shaping qualifications that truly support learners and meet workforce demands.
Ringa Hora prepared for the review of nine hospitality qualifications, gathering and considering pre-review feedback and data, attending consistency review events for some of the qualifications being reviewed, and seeking expressions of interest from the sector to be involved in the review process (closed 30 June 2025).
A Guide to Steering Groups, Working Groups, and Consultation Groups has more information on the ways you may be part of the review process.
We are interested in receiving sector input on the current qualifications, and how useful and relevant they are for the sector. We invited stakeholders to share their feedback through our feedback form or emailing [email protected].
Scope of qualifications being reviewed.
| Accommodation and Hotel Reception | |
| 2103 | New Zealand Certificate in Accommodation (Level 3) with strands in Housekeeping, Portering and Reception (40 credits) |
| 2111 | New Zealand Certificate in Hotel Reception (Level 4) (60 credits) |
| Food and Beverage | |
| 2104 | New Zealand Certificate in Food and Beverage Service (Level 3) with strands in Café Services, Bar Services, Restaurant Services, Buffet Services, Functions Services, Barista, and Quick Service Restaurants Services (40 credits) |
| 2105 | New Zealand Certificate in Food and Beverage Service (Level 4) with strands in Restaurant Services, and Quick Service Restaurants Services (60 credits) |
| Hospitality | |
| 2108 | New Zealand Certificate in Hospitality (Level 2) (40 credits) |
| 4366 | New Zealand Certificate in Hospitality (Level 3) (60 credits) |
| 2109 | New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services, and Quick Service Restaurant Services (60 credits) |
| 2539 | New Zealand Diploma in Hospitality Management (Level 5) (120 credits) |
| 2540 | New Zealand Diploma in Hospitality Management (Level 6) (120 credits) |
The review is taking place between July and September, conducted using a variety of methods. This may include face to face and/or online meetings, individual interviews (face to face and online), workshops and email consultation.
During August and September Ringa Hora has convened four expert working groups to undertake the review of the qualifications.
Accommodation and Hotel reception qualifications Working group (2103 & 2111 – 2109 strand)
| Accommodation and Hotel reception working group | |
| 2103 | New Zealand Certificate in Accommodation (Level 3) with strands in Housekeeping, Portering and Reception (40 credits) |
| 2111 | New Zealand Certificate in Hotel Reception (Level 4) (60 credits) |
| 2109 | New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services, and Quick Service Restaurant Services (60 credits) |
Food and beverage qualifications Working group (2104 & 2105 – 2109 strands)
| Food and Beverage: | |
| 2104 | New Zealand Certificate in Food and Beverage Service (Level 3) with strands in Café Services, Bar Services, Restaurant Services, Buffet Services, Functions Services, Barista, and Quick Service Restaurants Services (40 credits) |
| 2105 | New Zealand Certificate in Food and Beverage Service (Level 4) with strands in Restaurant Services, and Quick Service Restaurants Services (60 credits) |
| Hospitality: | |
| 2109 | New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services, and Quick Service Restaurant Services (60 credits) |
Level 2 & 3 Hospitality qualifications Working group (2108 & 4366)
| Hospitality: | |
| 2108 | New Zealand Certificate in Hospitality (Level 2) (40 credits) |
| 4366 | New Zealand Certificate in Hospitality (Level 3) (60 credits) |
L5&6 Hospitality qualifications Working group (2109, 2539, 2540) – strand in NZ Cert 2109
| Hospitality: | |
| 2109 | New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services, and Quick Service Restaurant Services (60 credits) |
| 2539 | New Zealand Diploma in Hospitality Management (Level 5) (120 credits) |
| 2540 | New Zealand Diploma in Hospitality Management (Level 6) (120 credits) |
We are nearing the completion of the review process, and we will be consulting on the reviewed qualifications.
National consultation occurred during September and early October, with submission to NZQA for approval shortly thereafter.
We consulted on the reviewed Hospitality qualifications until 3 October 2025.
For further information, please see the:
Submission to NZQA
Consultation feedback was considered and further minor changes were made to the reviewed hospitality qualifications.
The following reviewed qualifications were submitted to NZQA for evaluation on 23 October 2025:
| 2103 v3 | New Zealand Certificate in Accommodation (Level 3) with strands in Housekeeping, and Reception and Guest Services |
| 2104 v3 | New Zealand Certificate in Food and Beverage Service (Level 3) with strands in Barista, Bar Services, Café Services, Quick Service Restaurants Services, and Restaurant Services |
| 2105 v3 | New Zealand Certificate in Food and Beverage Service (Level 4) with strands in Hospitality Service Operations, and Quick Service Restaurants Services |
| 2108 v3 | New Zealand Certificate in Hospitality (Level 2) |
| 2539 v3 | New Zealand Diploma in Hospitality Management (Level 5) |
| 2540 v3 | New Zealand Diploma in Hospitality Management (Level 6) |
| 4366 v2 | New Zealand Certificate in Hospitality (Level 3) |
Two qualifications are proposed to expire December 2028 due to low or no usage in the past five years:
| 2109 | New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services, and Quick Service Restaurant Services |
| 2111 | New Zealand Certificate in Hotel Reception (Level 4) |
If you have any questions, please email [email protected]
