Find a Contact Centre qualification
New Zealand Certificate in Contact Centres (Level 3) (65 credits). NZQF Ref: 2303. Next review will be in 2028.
New Zealand Certificate in Contact Centres (Level 4) (60 credits) NZQA Ref: 2304. Expiring in December 2024.
Find a Contact Centre standard
Find a Contact Centre standard – Search for Service Sector > Contact Centres unit standards here:
Qualifications
There are currently no qualifications under review.
Standards
There are currently no standards under review.
2023 Review of the following qualifications was completed. Here is the link to the change report.
2023 Review of 14 Contact Centres unit standards and development of 4 new skill standards has been completed. Here is the May 2024 change report.
Ringa Hora work with industry, employers, professional groups, and other stakeholders to develop qualifications that are fit for purpose. If you wish to be involved in any of the current or upcoming reviews, provide feedback, or have any questions, please email [email protected]
