Menu

Workforce Development Plan 2024

The power of people

This year, the visual themes for our Workforce Development Plan and the Industry Action Plans have been developed with a Te Ao Māori context in mind.

For the Service sector, we lean into the symbolism of te pākaurau o te awa | the braided river — the interweaving of the river streams symbolises the transferability of skills and the interconnectedness of our Service sector industries, while the flow of water represents the resilience and adaptability of our workforce.

Introducing our 2024 Workforce Development Plan and Industry Action Plans

The Service sector is fundamental to Aotearoa and its people. Through millions of interactions a day, businesses across our sector advise, assist, and serve others. All Service sector industries have people at their centre. It is people who foster connections, helping others to navigate and meet the ever-changing needs of modern lives.

Workforce development plays a pivotal role in bolstering industry and creating a skilled and adaptable workforce that can effectively navigate disruptions and contribute to the overall sustainability of industries.

Read and download our Industry Action Plans

The Industry Action Plans 2024 build on the overall Services Sector Workforce Development Plan from 2023. These plans present an industry specific picture, what’s top of mind for the industry, industry data, and actions that industry, Government and providers at large can take to develop the future workforce together.

The Service Sector Workforce Development Plan 2024 will be released after our industry specific action plans and will identify key themes, cross-cutting issues and actions for across the whole of the Services Sector.

 

Acknowledgements

To make this a reality, these Workforce Development Plans need to be driven by people who know the Service sector best – people like you.

We acknowledge and thank all the industry members, employers, Māori whānau, hapū, and iwi, Pacific people, Tāngata whaikaha, employees and learners who contributed their time and insights to these plans.

By continuing to work together, we can grow knowledge and understanding of the sector and its industries and create real change for the Service sector.

Read our previous Workforce Development Plans