Hayley is the proud owner of Hayley’s Spic & Span, a cleaning and gardening business that has been thriving since 2020. Reflecting on her journey, she realises how crucial community support and whanaungatanga have been. Her whānau has a long history of serving the community, and in a small town, word-of-mouth marketing has been key to her success.
Her career aspirations were driven by a desire to become independent and help others achieve the same. Starting with just one cleaning contract, she has grown the business to employ seven part-time staff, offering flexibility and recently hiring an accountant to manage the books.
She secured contracts with Housing NZ and caters to returned servicemen, mainly those with disabilities. Their services extend from Whitianga to Kawerau, including indoor cleaning, gardening, lawns, and household waste management.
Throughout her career, she has explored various opportunities, including ECE home care and gym instruction. However, her defining moment came when she decided to get off the benefit and help others do the same.
This line of mahi requires a love for serving the community. Her advice for those aspiring to a similar career is to understand the needs of your community, be willing to serve, and always be professional, polite, and courteous.
“You have to love serving your community in this line of mahi.”
The six pou of Mata Ārahi Manomano drive the questions we have used to profile Māori & Pacific role models, in the Service sector.
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Representing the levels and forms of aroha that can be found throughout our lives across our many communities. We acknowledge the wide range of obstacles and the journey it takes to overcoming everything that stands in our way to expressing aroha within.
Ko Hayley Honatana ahau. I am the owner of Hayley’s Spic & Span. The business has been going since 2020.
I ask myself how I got here. I have been well supported by the community. My whanau have a long history of being community serving people. Whanaungatanga has been key. Marketing is word of mouth in a small town.
Seeking guidance from our kaitiaki Hiwa-i-te-rangi, we take a journey through our different aspirations, goals and dreams. This tohu acknowledges hard work, wisdom, the reach of ones goals and the desire that comes from this mahi.
My goal was to get off the books of WINZ and be independent and help others to do the same.
I had a humble start, with just one cleaning contract and over time I employed seven part-timers, with lots of flexibility and of late, an accountant to run my books.
I have the Housing NZ contract and returned servicemen, I’m catering to mainly disabled people. This came about from having a korero with one client, which led to more clients, Te Ao Hou Trust. In total, 30 regulars and lots of one-offs.
Our services go as far as Whitianga and as far as Kawerau, in the opposite direction. Cleaning services include indoor, gardening, lawns, household rubbish and waste. My staff have uniforms and business cards, and a labelled truck. My clients range from returned servicemen, elderly, solo mums for lawns and gardens to busy working whanau.
With adventure comes challenges as well as obstacles to overcome. We stand proud as we overcome these obstacles. This tohu draws inspiration from the Niho Taniwha and Aramoana patterns. We acknowledge reaching our destination and preparing ourselves for the many new adventures ahead.
I’ve tried many career opportunities including ECE home care, gym instructor.
These patterns represent bravery and being strong in the face of adversity. We strive to be persistent and positively challenge anything that threatens to alter, restrict, and put a barrier in the way of our desired pathway.
As mentioned above, I wanted to get off the benefit and help others do the same.
You have to love serving your community in this line of mahi.
Here we are drawing inspiration from the Pūhoro pattern. The pūhoro is used here to represent the strength, speed and agility needed to move forward and accomplish ones goals.
Know the needs of your community, be willing to serve others.
Be professional, polite, courteous and go above and beyond to help others.
Success, best mentioned in the whakatauki “Tūwhitia te hopo, mairangatia te angitū!” Feel the fear and do it anyway!
I set out to come off the benefit and I have achieved that, and I also set out to help others do the same. I have hired seven staff, and am happy with those gains.
Some challenges for me have been to say ‘no’; there has been high demand at times we are unable to keep up.
