Ringa Hora Services Workforce Development Council is commencing a review in July 2023 of New Zealand Certificate in Contact Centres (Level 3) [Ref: 2303 (nzqa.govt.nz)], New Zealand Certificate in Contact Centres (Level 4) [Ref: 2304 (nzqa.govt.nz)] and the following unit standards listed on the NZQA Directory of Assessment and Skill Standards (DASS) in Contact Centre Management and Contact Centre Operations domains, here are the links:
Domain – Contact Centre Management (nzqa.govt.nz)
Domain – Contact Centre Operations (nzqa.govt.nz)
We propose the review to take place during July and August to:
The review will be conducted using a variety of methods including face to face and/or online meetings, individual interviews (face to face and online), email consultation, focus groups and workshops.
Each panelist will:
Collectively, the panel will, as far as possible, be representative of all stakeholder groups.
Your participation in this review is invited
Please forward your expression of interest to be involved with the review (identifying your preferred means of engagement) to [email protected] by Friday, 30 June 2023.
We are happy to add people to the email network at any time. If you wish to be included in the email network or have any feedback or questions, please email [email protected]